Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Evaluating the modern needs of your business As technology evolves, business demands have become increasingly complex. Organizations across industries are re-evaluating the efficiency of their business operations. Some companies are turning to automation to meet the needs of partners, stakeholders, and consumers. That’s especially true for IT teams tasked with
Enhancing Ransomware Resilience: Beyond Basics and Simulation Exercises Today’s ransomware operators are always coming up with new schemes. They’re constantly on the lookout for new vulnerabilities to weaponize, new operating models to take advantage of, and new alliances with other cybercriminal groups to exploit. Their goal is to come up
According to the US Bureau of Labor Statistics: 4 million Americans quit their jobs in July 4.3 million Americans quit their jobs in August 4.4 million Americans quit their jobs in September Wherever you go, people are still talking about “The Great Resignation.” You see its effects everywhere: your favorite local restaurant is
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
Mastering Malware Defense: A Comprehensive SMB Guide Viruses are not the only thing you need to worry about as every day, hackers invent new ways to wreak havoc for personal gain. From front-page attacks like ransomware to less obvious “grayware,” there are several types of malicious software programs and each
Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market. They invested in electronic health record technology, adopted ERPs and began
Two security-related exercises to determine the vulnerabilities in your environment Enterprise businesses have learned the hard way that taking cybersecurity lightly – or better yet, deprioritizing it on the ever-growing list of IT projects – comes at a major cost. Cyberattacks have increased in volume and complexity. Today’s hackers use
Elevating Efficiency with UCaaS: 5 Power-Packed Strategies Say goodbye to using multiple calling, messaging, meeting, video and other business applications. As technology continues to evolve rapidly, unifying your communication and collaboration tools is a critical way to improve efficiency, reduce costs and enhance productivity. The idea of Unified Communications (UC)
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