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Transform Your IT Support With Over 30 Years of Experience

Netrix Global provides you with a central point of contact that manages all incidents related to custom application support, standard hardware, software, and connectivity issues, and the provisioning of IT services. Our experience and ability to adapt to your requirements, is what sets Netrix apart from the rest. All of our services are customizable to meet the technical support requirements of your organization – including 24×7, after hours & onsite support. Our top priority is providing the best possible service while solving your end users technical issues quickly, efficiently, and affordably. 

The Benefits of Our
Service Desk

Save Resources

Outsourcing your help desk allows your management to focus their strengths on areas where your company excels and can add the most value.

24/7 Support

By outsourcing to workers in different time zones, you can offer 24/7 support from a live representative, reducing frustration and complaints from clients or employees who need assistance after hours.

Cost Efficiency

External service desk providers can be more costeffective than hiring an in-house team. With a proactive approach to service, you can save on lost productivity from employees waiting for resolutions.

Streamlined Operations

Outsourcing your help desk includes hiring employees, reducing the burden on your HR department. You’ll have access to a team of thirty, with 4-5 becoming experts in your specific business support areas.

Increased Profits

A fully trained help desk available 24/7 and providing quick resolutions, meets your clients’ needs. Satisfied clients are more likely to remain with your company and do more business with you, increasing profits.

Easy Reporting

Minimize logistical complexities and operating costs with our proven approach to logging, tracking and managing incidents reported by customers.

Incident Management Reporting

Our ITIL-compliant IT Service Management system provides daily, weekly, monthly, and targeted metrics. Each analysis report provides your management teams with reporting on various aspects of IT services, including incident, problem, and change management, while business-level strategic reports measure effectiveness of incident and problem management processes.

In addition to our standard reporting, monthly status meeting are held with your Netrix Service Delivery Leader and your IT management to review performance and adjust services accordingly. An accompanying report will be provided that includes: Executive summary, service desk
response metrics, resolution rates, closed ticket analysis, open ticket analysis, product analysis, and division/department analysis.

Long story short, our goal is to provide complete transpaency while delivering proven success.

How We Customize
To Meet Your Needs

Netrix offers a variety of options for Service Desk support to fit whatever your organization’s needs may be. Netrix Service Desk can be delivered as…

24x7x365 Shared

Our around-the-cloud support will put your mind at ease knowing your service desk needs are met, whenever they come up. 

Resource Location: Remote
Resource Type: Shared
Times of Service: 24x7x365

Off-Shift Shared

We can complement your on-staff service desk to provide coverage during their off-shift hours, so your end-users get the benefits of a 24×7 support model. 

Resource Location: Remote
Resource Type: Shared
Times of Service: After Hours, Weekends, and Holidays

Dedicated Support

We provide a dedicated team of IT experts with the necessary company knowledge and technical capabilities to deliver quality support for your end-users during traditional business hours. 

Resource Location: Remote
Resource Type: Dedicated
Times of Service: 12-hour shifts, 5 days a week

On-Site Support

Our Netrix staffed IT technicians are physically on-site at your location, working hand-in-hand with your team, to provide on-the-spot service desk support. 

Resource Location: On-Site
Resource Type: Dedicated
Times of Service: Standard 40-hour Work Week

Still not seeing the exact model you need? Don’t panic, we can work with you to build a program that meets your exact needs.

Improve Your Employee Experience
While Scaling Your IT Operations

When Spring Education Group realized their in-house IT team and infrastructure was not a scalable option, they looked to Netrix Global as the outsourced IT operations partner that could manage their infrastructure and provide fast technology support for their growing number of educators. 

See The Proven Results >

Helping Our Clients By
Powering Business Forward

Refocus Your Valuable IT Teams With
24x7 Service Desk Support

Get your internal IT teams out of the daily operations of supporting your end-users and refocus their time and talents on the projects that will innovate your business for the challenges of tomorrow.

Outsourced IT
Resources

Stay up to date with the latest trends, frameworks, policies, and best practices. 

5 Ways Outsourcing IT Service Desk Support Can Drive Business Success

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Doing More with Less With an MSP

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What Higher Demand for Virtual Learning Means for Higher Education

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Netrix Secures Elite 150 Ranking on CRN’s 2022 Managed Service Provider 500 List

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4 Reasons to Outsource Your IT Service Desk

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The Perfect Storm: Managing IT through the Great Resignation

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Start On the Path to Better Customer Support

No matter what challenge you’re facing today, our team of technical experts can get you started on a path to a better solution. We’ll partner with you to: 

  • Understand your current technology environment
  • Interview key stakeholders to understand the root of the business issue(s)
  • Propose a solution with projected timelines, budget, and dependencies