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The Perfect Storm: Managing IT through the Great Resignation

According to the US Bureau of Labor Statistics:

  • 4 million Americans quit their jobs in July
  • 4.3 million Americans quit their jobs in August
  • 4.4 million Americans quit their jobs in September

Wherever you go, people are still talking about “The Great Resignation.” You see its effects everywhere: your favorite local restaurant is still closed several days a week because they can’t hire enough staff. Your flight is cancelled because there’s not enough crew available. The auto body shop tells you they can’t get to your repair for two weeks. Everyone feels the pain of this unprecedented wave of resignations, and there’s no clear end in sight. 

There are even more disturbing trends in tech and IT industries, where resignations increased by 4.5% in 2021.1 And, according to a recent survey of tech workers, 72% said they were considering quitting their jobs in the next 12 months.2  The top reasons they cited were:

  • Salary and benefits (76%)
  • Limited career progression (41%)
  • Lack of flexibility in working hours (40%)
  • Toxic work environment (39%)

What’s happening in your organization now? Like many companies, you’re experiencing record demand for your products and services. At the same time, you are dealing with dramatically increased turnover, and you can’t hire to backfill the people who left or retired or hire people to support your new business growth. Plus, urgently needed IT projects are stalled because you lack the internal resources to manage and support them.

The pandemic forced organizations large and small to dramatically accelerate their adoption of digital technologies—to enable remote work and collaboration for employees, to support increased online customer demand for products and services, and to adapt to customers’ changing needs and heightened expectations. Today, you worry about your security vulnerabilities and cyberattacks. You worry that your current infrastructure won’t scale. You are experiencing more downtime than ever before. And you don’t have a clear IT roadmap to guide you as you digitally transform.

A good Managed Service Provider can help you navigate this perfect storm of IT challenges and opportunities

Most internal IT teams are not equipped to keep up with the pace of technological innovation and the ever-increasing demands of round the clock support, regardless of their size. A Managed Service Provider (MSP) can offer a wide variety services and solutions to optimize and support your business’ IT infrastructure. What’s more, they can actively monitor your systems and help desk 24/7/365 and proactively troubleshoot potential problems, address incidents rapidly and help create a roadmap for future growth—all at a fixed monthly fee.

So, whether you need a virtual CIO or CISO, or managed services for cloud, infrastructure, communications, security, or Microsoft 365, or all of the above, an effective MSP can alleviate the heavy lifting for your internal staff and free you to:

  • Focus on your core business. Spend your time managing your organization, not your IT
  • Get the expertise you need. Your existing IT staff might not have the skill set or bandwidth to handle complex IT demands and emerging technologies
  • Reduce costs: Moving to a managed service model can easily save 30% annually on IT expense
  • Avoid downtime with 24/7/365 support

Did you know that tech workers who suffer from burnout are 2X more likely to quit their jobs? Most IT workers today feel stressed, overworked and undervalued. An experiencedMSP partner can help you reduce IT turnover by taking over the heavy lifting and day-to-day duties that your internal IT staff are struggling to manage, so that they can focus on higher priorities business issues.

An MSP can help solve the IT skills gap: According to Gartner, the overall IT talent shortage has become the most significant barrier to adoption for 64% of emerging technologies this year.3 It’s particularly acute in areas that an MSP can make an immediate positive and cost effective impact: infrastructure and hybrid services, network, security, and digital workplace.

An MSP can help you take care of your current staff: 75% of tech workers complain that their current employer focuses more on attracting new employees rather than investing in the existing ones.2 And 62% of tech workers say that employers who provide opportunities for advanced training and learning to expand their skills is their top reason to to stay.2 An MSP serve as an extension of your IT team and can give your organization the freedom to invest in the growth and retention of your existing staff, rather than service a growing backlog of help desk tickets and routine support requests.

The Great Resignation has been a great wakeup call for businesses today. 73% of CEOs say that a labor/skills shortage is the most likely external issue to disrupt their business in the next 12 months.3 A Managed Service Provider can offer the extensive support, expertise and insight you need to thrive, and give your existing IT staff room to grow and innovate. Talk to a Netrix MSP expert about the how we can help you boost productivity, improve agility while you save money and transform your IT.

1 HBR, Who is Driving the Great Resignation? Sept 2021

2TalentMLS, Sept 2021

3 Gartner, Talent Survey, Oct 2021