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Complete Visibility with Trustworthy Autonomy

We know staying out of the day-to-day IT support operations can be a challenge. When your team spends more time fighting fires than innovating your business, it can be a costly issue – not just for IT but for the business as a whole. We provide quality service and support leveraging industry-leading tools, frameworks, and best practices so your teams can get back to what drives your business forward. Our approach enforces live dashboards and regular reporting to ensure you retain complete visibility and quality control while taking the burden of daily operations off your plate.

24x7x365 Service Desk for
Quality End-User Support

Our Service Desk provides IT Service Management (ITSM) capabilities for end-user support processes, including incident management, request fulfillment, and change management. Our team of IT experts can manage a variety of systems including personal computer software, end-user device hardware, and custom applications and core business systems. With the Information Technology Infrastructure Library (ITIL) best practices engrained in our operations, we provide not only immediate support but also long-term value for your organization.

Transparency through Incident Management Reporting

We provide a client-facing ticketing portal and monthly reporting complete with an executive summary of key performance indicators (KPIs) for business leadership alongside detailed reports that analyze granular ticketing and resolution data with the ultimate objective of continuously improving our employees' satisfaction.

Autonomy Driven by Our Service Delivery Leadership

Our service delivery leadership provides daily operational responsibilities and personnel management to ensure target Service Level Objectives (SLO) are met and that your specific Customer Care Procedures Database is maintained. They will also conduct root cause analysis (RCA) on recurring or high-risk in order to decrease the likelihood those incidents will occur again.

End-to-End Management when Paired with Managed Services

Our service desk provides first level support for end-user incidents and requests, escalating second and third level support back to your teams as needed. However, if you're looking to centralize ticket escalation to a single provider, our service desk can escalate second and third level support to our Technical Operations Center (TOC), so your team stays focused and time to resolution is faster.

Improve Your Employee Experience
While Scaling Your IT Operations

When Spring Education Group realized their in-house IT team and infrastructure was not a scalable option, they looked to Netrix Global as the outsourced IT operations partner that could manage their infrastructure and provide fast technology support for their growing number of educators. 

See The Proven Results >

Helping Our Clients By
Powering Business Forward

Refocus Your Valuable IT Teams With
24x7 Service Desk Support

Get your internal IT teams out of the daily operations of supporting your end-users and refocus their time and talents on the projects that will innovate your business for the challenges of tomorrow.

Outsourced IT
Resources

Stay up to date with the latest trends, frameworks, policies, and best practices. 

5 Ways Outsourcing IT Service Desk Support Can Drive Business Success

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Doing More with Less With an MSP

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What Higher Demand for Virtual Learning Means for Higher Education

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Netrix Secures Elite 150 Ranking on CRN’s 2022 Managed Service Provider 500 List

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4 Reasons to Outsource Your IT Service Desk

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The Perfect Storm: Managing IT through the Great Resignation

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Start On the Path to Better Customer Support

No matter what challenge you’re facing today, our team of technical experts can get you started on a path to a better solution. We’ll partner with you to: 

  • Understand your current technology environment
  • Interview key stakeholders to understand the root of the business issue(s)
  • Propose a solution with projected timelines, budget, and dependencies