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Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.

MDR Buyers Guide: 5 Questions to Ask a Prospective Provider
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Netrix Global

MDR Buyers Guide: 5 Questions to Ask a Prospective Provider

Choosing the Right MDR Provider: 5 Key Questions to Ask When Gartner first began tracking the market for Managed Detection and Response (MDR) security services back in 2016, it listed just 14 companies as representative vendors. Today, the global analyst firm estimates that more than a hundred providers currently claim they

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What Every CIO Should Know About Managed Services
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Netrix Global

What Every CIO Should Know About Managed Services

Enlisting an external managed services partner can be a strategic business decision Cybersecurity (61%) and cloud services (53%) top the list of CIO investment plans for the new year, according to Gartner’s CIO Agenda survey. In order to realize those ambitions, however, CIOs not only have to advocate for IT spending, but

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Managed Services and IT Support for Higher Education
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Netrix Global

Managed Services and IT Support for Higher Education

Elevating Higher Education: Harnessing Managed Services and IT Support for Success As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses

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Netrix named a finalist for Microsoft Security 20/20 Partner Awards 
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Netrix Global

Netrix named a finalist for Microsoft Security 20/20 Partner Awards 

Finalist for Microsoft Security GTM Partner of the Year Award: Netrix’s Excellence Recognized Netrix has been named a finalist for the Microsoft Security 20/20 for Microsoft Security GTM Partner of the Year Award. Netrix was honored among a field of global industry leaders for demonstrating excellence in innovation, integration, and

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A new threat to on-premises versions of Microsoft Exchange Server
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Netrix Global

A new threat to on-premises versions of Microsoft Exchange Server

Microsoft has detected multiple 0-day exploits being used to attack on-premises versions of Microsoft Exchange Server in limited and targeted attacks. About the Threat Microsoft has detected multiple 0-day exploits being used to attack on-premises versions of Microsoft Exchange Server in limited and targeted attacks. In the attacks observed, the

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IT Support in a 24×7 Work Environment
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Netrix Global

IT Support in a 24×7 Work Environment

Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past

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IT Service Desk: Why Management Reports Matter
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Netrix Global

IT Service Desk: Why Management Reports Matter

Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and

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IT Service Desk: The Importance of Measuring Quality Assurance

Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit.  Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.  Habit becomes

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Our Latest Case Studies

See firsthand how Netrix Global drives real business results for companies like yours.

OLX Group Standardizes Incident Management with Customized Tools

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Kigüi modernizes data infrastructure to improve customer service and reduce food waste

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Large Food Retailer Migrates Call Center for Improved Customer Service and Enhanced Insights

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Gador implements 24×7 monitoring of pharma production lines with AWS IoT services for enhanced analytics

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Caring Communities Saves Time, Efficiently Serves Members with Netrix Custom Apps

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Accela Increases Uptime SLA with Excellent, Continuous Support from Netrix

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