When Gartner first began tracking the market for Managed Detection and Response (MDR) security services back in 2016, it listed just 14 companies as representative vendors. Today, the global analyst firm estimates that more than a hundred providers currently claim they offer MDR services.
As the security landscape grows more complex, it’s only logical that increasing numbers of organizations will seek out comprehensive security services. While traditional managed security service providers (MSSPs) primarily took responsibility only for remotely monitoring a customer’s security tools and infrastructure, an MDR provider typically includes alert analysis, threat investigation and incident response capabilities within the terms of the engagement. It’s an attractive proposition for companies looking for a turnkey experience.
Demand for these services is skyrocketing, and many prospective providers are rushing in to meet it. Some come from adjacent areas such as traditional managed security or IT services, while others are telecommunications carriers or management consultancies eagerly jumping on the MDR bandwagon to take advantage of this relatively new market’s rapid growth.
But with so many providers competing for business, it can be tough to differentiate between them. Everyone promises that their services will be reliable and easy to consume. Everybody claims that their offering provides great value for what you’ll spend. And there’s so much technical talk and confusing jargon in the field that it’s hard to figure out who’s telling the truth.
As we mentioned in a recent blog article, here at Netrix Global we’ve been providing MDR services for many years, and we were doing so long before all the hype started.
On the basis of our extensive experience, we’d like to share the top five questions that we recommend you ask prospective providers you’re considering working with. Listen to their answers thoughtfully and evaluate them with care. This will give you a clearer picture of which MDR provider will best fit your organization’s individual needs.