Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
Elevating Efficiency with UCaaS: 5 Power-Packed Strategies Say goodbye to using multiple calling, messaging, meeting, video and other business applications. As technology continues to evolve rapidly, unifying your communication and collaboration tools is a critical way to improve efficiency, reduce costs and enhance productivity. The idea of Unified Communications (UC)
Unlocking Collaboration: Microsoft Teams Rooms Conference Room Kit Packages for the Hybrid Workplace The hybrid workplace is here to stay. Is your organization ready for it? You need to plan for more permanent remote workers, workers on a fluid in-office/at-home schedule, workers in the office every day, field teams across
The COVID-19 pandemic caused an unprecedented digital wave in the video conference, collaboration tools, and technology adoption. This has led businesses to lean on IT more than ever. Now, corporate offices are asking IT to step up once again with cases declining and companies planning for a return to in-person
The H1 Teams Top Partner Contest was launched to honor partners who show the most depth of commitments to their Teams practices Netrix has been recognized as one of Microsoft’s top Teams partners for the first half of their fiscal year. The H1 Teams Top Partner Contest was launched to
Microsoft Teams offers enhanced capabilities and modern architecture for better security and data governance If you have been keeping up with the Microsoft Teams platform [MST] and you have a history with adopting such a wide-reaching platform in the past, you may be having moments of anxiety embracing all the new capabilities. You remember what
Unlocking Long-Term Savings: A 3-Year ROI Study on Microsoft Teams Microsoft Teams is a shared workspace that brings many of the collaboration and communication solutions within Microsoft 365 into a focused workspace. It integrates with other solutions from Microsoft, third party vendors, and in-house development to facilitate faster and smarter
It’s an era where disruptive technologies like blockchain, data visualization, machine learning, and artificial intelligence, are reshaping the way customers think, organizations function and services are rendered. In order to cope with these market changes and stay ahead of the immensely increasing competition, businesses are bound to adopt technologies that
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