Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past
Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization. Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and
Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit. Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives. Habit becomes
BLOG ARTICLE Leveraging an IT service desk that values continuous training can give companies the edge IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service
Higher education IT departments will need to prioritize investments that deliver ROI immediately. It’s anyone’s guess what 2021 has in store for the higher education industry—and society, for that matter. But it’s clear that uncertainty surrounding when a national return to a semblance of normalcy will persist. In fact, according
Unlocking Cost Efficiency in Higher Education through Managed Services: Navigating Digital Transformation One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time.
Microsoft Teams offers enhanced capabilities and modern architecture for better security and data governance If you have been keeping up with the Microsoft Teams platform [MST] and you have a history with adopting such a wide-reaching platform in the past, you may be having moments of anxiety embracing all the new capabilities. You remember what
Kopka Pinkus Dolin’s digital transformation in 2019 enabled the law office a flawless work from home transition during the COVID-19 crisis Kopka Pinkus Dolin’s (KPD) digital transformation in 2019 enabled the law office a flawless work from home transition during the COVID-19 crisis this spring. Kopka Pinkus Dolin is a
Unlocking Long-Term Savings: A 3-Year ROI Study on Microsoft Teams Microsoft Teams is a shared workspace that brings many of the collaboration and communication solutions within Microsoft 365 into a focused workspace. It integrates with other solutions from Microsoft, third party vendors, and in-house development to facilitate faster and smarter
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