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Learn From Our IT Experts

Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.

DOCUMENTATION
Netrix Global

Access Your Voicemail

DOCUMENTATION Accessing Voicemail from the User Portal Navigate to the Calls Icon on the left. Click on the Voicemail tab next to Contacts Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of

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DOCUMENTATION
Netrix Global

Outlook Contact Directory

DOCUMENTATION Easily access all Outlook contacts via your nVX user portal. In this article, we will walk you through creating a new contact in Outlook and accessing them through the nVX user portal. Create an Outlook Contact Open your Outlook application. Navigate to the Contacts tab and click the ‘New

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DOCUMENTATION
Netrix Global

Personal Contact Directory

DOCUMENTATION Personal Contact Directory allows users to create/save a personal contact directly within the nVX User Portal and Mobile Apps. Create a Contact Click on the  icon available here to create a contact A modal window will show up as seen below, fill in the required information here: Click Save

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DOCUMENTATION
Netrix Global

Setting Up SMS for Microsoft Teams

DOCUMENTATION Overview SMS for Microsoft Teams allows Teams users to send and receive SMS and MMS using their Microsoft Teams application. Note: Not all licensing includes MMS capability. Check with your administrator before sending multimedia messages. Setting up SMS for Microsoft Teams Note: Before following these steps, please confirm that

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DOCUMENTATION
Netrix Global

UP SMS Messages

DOCUMENTATION Users can send and receive SMS messages via the User Portal by using the option  available in left menu. Interface: Start an SMS Message Step 1 Select the Messaging icon  from the navigation panels located on the left side of your User Portal menu. Step 2 Click compose icon

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DOCUMENTATION
Netrix Global

Audio Device Settings

DOCUMENTATION To view Audio Device Settings, first select the Settings tab on the left navigation.   Select the Audio Device  option. Selecting Your Device Microphone: In the dropdown, choose the microphone you’d like to use from the list of detected microphones. Speaker: In the dropdown, choose the speaker you’d like to use

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DOCUMENTATION
Netrix Global

Setting a Ringtone

DOCUMENTATION To view Ringtone Settings, first select the Settings tab on the left navigation. Select, Ringtones. This is where users can manage their ringtone and ring volume.   Ringtone: In the dropdown, select the preferred ringtone.  You can press the play icon,  to hear the tone before selecting it. Ring Volume:

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Our Latest Case Studies

See firsthand how Netrix Global drives real business results for companies like yours.

OLX Group Standardizes Incident Management with Customized Tools

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Kigüi modernizes data infrastructure to improve customer service and reduce food waste

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Large Food Retailer Migrates Call Center for Improved Customer Service and Enhanced Insights

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Gador implements 24×7 monitoring of pharma production lines with AWS IoT services for enhanced analytics

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Caring Communities Saves Time, Efficiently Serves Members with Netrix Custom Apps

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Accela Increases Uptime SLA with Excellent, Continuous Support from Netrix

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