Our approach sets us apart from other providers. Our team of experts will work with you to identify the cybersecurity and IT solutions that serve your needs and budget. Their advanced expertise and insatiable desire to deliver measurable results leads to fast execution and immediate time-to-value so you can focus on running your winning business.
Today’s business challenges can’t be solved by point products, but rather through integrated, holistic solutions. That’s why we’ve gone the extra mile to ensure we provide the highest standards of service backed by the industry’s leading technology.
We don't just provide 24x7x365 security operations services. We overlay our services on market-leading and proprietary SIEM tools to offer you the flexibility to select the right tech stack for your business without sacrificing quality security monitoring and management.
We don't just migrate to and manage individual public clouds like AWS and Azure. We provide public cloud, multi-cloud, and private cloud services and solutions to architect a hybrid cloud infrastructure that aligns with your workloads and requirements while accommodating compliance and/or redundancy needs.
We don't just configure out-of-the-box collaboration solutions. We act as your centralized provider for voice, contact center, AV, and application development --creating simplicity through consolidated billing and support and opening up possibilities by taking a holistic view of your productivity and automation needs.
When it comes to building innovative applications, it's important that we gain a complete understanding of your business objectives to ensure your investments are made where they'll be most impactful. That's why every application engagement begins with a Springboard - a process where we ideate on what's possible, and align with you on the proper scope, budget, and project timelines to meet your business objective.
We don't just deploy an analytics platform and leave you to figure out the rest. We deliver solutions that power data-driven businesses thanks to end-to-end data services like data architecture, data engineering, business intelligence, and AI/data science. We'll work with you on an ongoing basis to ensure your data always culminates in the intelligence needed for meaningful decision-making.
We don't just provide 24x7x365 service desk support and ticketing. We provide complete transparency through self-service reporting and regular strategic business reviews while operating with enough autonomy that you can stay out of the day-to-day, all while enforcing the highest quality of service.
You’re never alone. Our support team will respond to your initial first-priority requests within 30 minutes with the highest sense of urgency. We will not pass you from department to department or make you work through an endless number of motions on an automated tele-response system.
CYBERSECURITY FIRST
Cybersecurity is at the core of everything we do. Whether your goals are to produce more, build competitive new apps, automate IT operations, reduce manufacturing times, or any of the other various challenges we can help solve, we will always consider how cybersecurity plays a role in the performance and success of your business.
No one knows your business like you do. That’s why we’ve honed a focused approach to building technology solutions that prioritizes understanding the core challenges of the business and defining objectives that will drive measurable business outcomes.
Interview Key Stakeholders
To fully understand the challenge or challenges we’re looking to solve, it’s important to make sure we interview all key stakeholders across IT, leadership, lines of business, and end-user. We take an active role to listen and understand the scope of what your business is trying to achieve and collaborate with all parties to define the vision.
Evaluate IT Landscape
We work to understand the technology best suited to meet the defined business objectives based on industry best practices, current market-leading frameworks, and innovative technologies. Based on this understanding of your market and the IT landscape today, we’ll work to define a solution that can be deployed quickly, efficiently, and that will allow for optimization into the future.
Agree On the Vision
Using the information gathered during our stakeholder interviews, landscape evaluation, and assessment of your current infrastructure, we will provide a clearly defined vision for what we believe to be the most effective solution for your business. The collaborative stage is intended to reassess and re-evaluate the vision as needed and agree upon a final state.
Define the Roadmap
Once the vision is documented and agreed upon, the next step is to define the roadmap to implement it. Our teams work diligently to properly scope the timeline, stages, requirements, and budget that will be needed to execute on the vision effectively and ensure that both organizations are aware of their roles and responsibilities moving forward.
Deliver the Technical Requirements
Now it’s time to execute. Our team of experts work diligently to deliver upon the roadmap and vision defined, staying in constant contact with your project manager(s) to ensure the solution is delivered on time and without fail. Should a hurdle occur, we proactively engage your team to remediate the issue quickly.
Implement And Run the Solution
Go live for any major solution comes with its own set of tasks and no technology will ever truly make its impact with a ‘set it and forget it’ mentality. Our team will make sure the proper knowledge transfer occurs, the right end users are trained, and will always provide the needed ongoing services to ensure the solution is properly monitored and managed well into the future.
Measure Results Against Objectives
It’s all about the results. No matter what the defined goals are of the solution, we help our clients achieve measurable impact and continuously evaluate the success of the technology implemented. And we know that technology and best practices are ever-evolving. Thats why we focus on proactively optimizing solutions based on changing landscapes and requirements. Our proactive customer experience team is designed to ensure your solution delivers ongoing value and acts as a regular point of contact for support and guidance.
OUR HIRING PRACTICES
We are very selective in our hiring practices, so our clients work with only the most accomplished engineers, solution architects, and service professionals. You will never get our “B team” because we don’t have one.
Don’t just take our word for it. Here are some things our clients have said about their experience working with Netrix Global.
"Netrix Global has been a key player in our expansion, helping us build a scalable system to accompany the growth we had in several countries. We had to change our philosophy and create machinery that would allow us to deploy our solutions in any country in a matter of days, and with the resources available."
"As our product develops and our client base grows, it is difficult to remain organized, neat, and methodical, and reduce the dependency on subjects to continue growing. The Netrix Global team came to us with a completely automated governance solution, which worked to maximize our efficiency and reduce errors, and we thought it was a great idea to work with a solution made 100% with code."
"Netrix Global continues to be at the forefront of technology and their ability to be dynamic and flexible is why they have been a trusted partner of ours for close to 20 years. It was an obvious choice for us to ask them to manage our MXDR solution and we are happy that we can leverage their expertise in this space."
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