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Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.

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Netrix Global

7 Reasons to Integrate Your Contact Center with Microsoft Teams

Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,

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Three Important Steps Before Migrating Microsoft Exchange to the Cloud

Preparing for Microsoft Exchange Cloud Migration: 3 Essential Steps Organizations that host Microsoft Exchange on-premises are now seeing the value of migrating their services to the cloud, but they may not know where to start. Listed below are three important steps when developing the best migration strategy for you and

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Netrix Global

Migrating SharePoint to the Cloud – Why You Should & How to Do It

Moving SharePoint to the cloud gives you your information when you need it Many companies might resist moving SharePoint to the cloud for security reasons, and we all know that migrations can also be a costly and time-consuming project, but with a thoughtful plan that considers your overall business goals,

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Six Ways Unified Communications (UC) can Improve Customer Experience (CX)
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Netrix Global

Six Ways Unified Communications (UC) can Improve Customer Experience (CX)

Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as

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Netrix Global

Leveraging Managed Services and IT Support Partners for the Healthcare Industry

Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market. They invested in electronic health record technology, adopted ERPs and began

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5 Ways UCaaS Boosts Productivity and Efficiency
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Netrix Global

5 Ways UCaaS Boosts Productivity and Efficiency

Elevating Efficiency with UCaaS: 5 Power-Packed Strategies Say goodbye to using multiple calling, messaging, meeting, video and other business applications. As technology continues to evolve rapidly, unifying your communication and collaboration tools is a critical way to improve efficiency, reduce costs and enhance productivity. The idea of Unified Communications (UC)

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Netrix Global

How Managed Service Providers Can Help Higher Education Address the Challenges Brought On By COVID-19

Empowering Higher Education: How MSPs Tackle COVID-19 Challenges From outsourcing IT services requests, to managing cloud migration, to improving security architecture, managed service providers (MSPs) offer their clients a variety of services to navigate the increasingly complex, unpredictable technological world.  With COVID-19 and the sudden onset of remote operations, enterprises

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Our Latest Case Studies

See firsthand how Netrix Global drives real business results for companies like yours.

OLX Group Standardizes Incident Management with Customized Tools

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Kigüi modernizes data infrastructure to improve customer service and reduce food waste

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Large Food Retailer Migrates Call Center for Improved Customer Service and Enhanced Insights

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Gador implements 24×7 monitoring of pharma production lines with AWS IoT services for enhanced analytics

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Caring Communities Saves Time, Efficiently Serves Members with Netrix Custom Apps

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Accela Increases Uptime SLA with Excellent, Continuous Support from Netrix

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