Learn From Our IT Experts

DOCUMENTATION This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the Calls icon on the left Step 2 Place a call by using one of the following options Enter a phone number (numerical or

DOCUMENTATION System Requirements The nVX User Portal should be accessed via Google Chrome™ (TetraVX supports the most recent stable version; note that Google Chrome applies updates automatically). User Login Step 1: Open a Google Chrome browser window. Step 2: Enter your organization’s unique URL for the domain you are accessing.

DOCUMENTATION Upon logging into the nVX User Portal, users will default to the Home tab. The nVX User Portal is a web-based tool that allows users to: Login Place Calls SMS Message Messaging Meetings View Call Detail Records Access Voicemail Update User Settings Account Settings Call Routing Audio Device Settings Ringtones

DOCUMENTATION Extension for Google Chrome This article will walk you through how to download and configure the WebRTC Network limiter Chrome Plugin. The WebRTC network limiter extension is only needed if a delay issue occurs when answering inbound calls. To download and install: Step 1 Visit the below URL using

DOCUMENTATION To view Account Settings, first select the Settings tab on the left navigation.  You will see four options. Select, Account Settings. This is where users can update your password, change your voicemail pin, and update your profile image. Update Profile Photo To upload the user Profile Photo, click on  icon and

DOCUMENTATION Overview In the event of an emergency call, the system needs your location information and a callback number to provide this information to the 9-1-1 Operator. The e911 solution is compliant with the latest FCC guidelines regarding Kari’s Law and RAY BAUM’s Act.  See https://www.fcc.gov/mlts-911-requirements for additional FCC Guidelines.

DOCUMENTATION Blind Transfer While on a phone call, click on the blind transfer icon and it will turn green  Once the icon is green, complete one of the following: Enter a phone number in the search area, then press enter to complete the transfer. Expand the dial pad and dial

DOCUMENTATION This is to convert the User Portal to a Chrome Application and PIN the application to the task bar. Step 1: Open Chrome and log into the User Portal. Step 2: Click on the settings menu in the upper right – the three vertical dots. Then click on Cast,

DOCUMENTATION A. Hookswitch Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line, laying the handset down on the handset cradle, the phone disconnects from the line. B. Hookswitch Tab Secures the handset in the handset cradle when the IP phone is