In the event of an emergency call, the system needs your location information and a callback number to provide this information to the 9-1-1 Operator.
The e911 solution is compliant with the latest FCC guidelines regarding Kari’s Law and RAY BAUM’s Act. See https://www.fcc.gov/mlts-911-requirements for additional FCC Guidelines.
[Please consult with your legal team for proper guidance and your organizations responsibility for compliance regarding the Kari’s Law and RAY BAUM’s Act.]
In summary, Kari’s Law requires any device in the United States to be able to dial “9-1-1” without a prefix or an outside access code. The FCC rules also implement the notification requirement of Kari’s Law, which is intended to facilitate building entry by first responders.
The RAY BAUM’s Act requires first responders to have the necessary information needed to pinpoint the “dispatchable location,” and quickly reach a 9-1-1 caller regardless of the device they dial from, or their exact location inside a large building.
To facilitate the above two mandates, the nVX Cloud PBX helps determine and establish three critical aspects:
The nVX Cloud PBX solution allows administrators to defined network locations using combination of public IPs and private network subnets and associate these “network locations” to physical locations. Each physical location is associated with an Emergency Location Identification Number (ELIN). Additionally, users can define their “dynamic” location from the User Portal. A system managed dynamic E911 DID will be assigned to the user’s dynamic location. The location information and the ELIN/Dynamic DID are provided to the public safety answer point (PSAP), e.g. the 911 operator, when someone dials 9-1-1. Each physical location (group of one or more “network locations”) can also have one or more alert notification contacts mapped. nVX Cloud PBX supports alert mechanisms such as SMS, email, phone call, conference call or triggering a webhook event.
A device or user’s location identification occurs in the following order:
Based on Registration
This section contains the configuration items required to enable Emergency Services for the domain.
The DID Mapping section contains DIDs used for Network Based location. The DID must be set to Destination Type E911 to be available as an ELIN in Emergency Service page.
If destination type is selected as E911, all other fields will be grayed out.
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the DID list.
Once the DID is mapped to a location, Admin will not be able to change the DID Destination Type.
Admin Portal> Apps >Emergency Services
This section allows admins to create default (first corporate/network location created), other fixed locations as well as dynamic locations on behalf of the users.
Click on ‘+’ icon and fill in the following form.
Click on ‘Validate’ button to validate address.
Click on ‘Cancel’ button to cancel location creation.
If the address entered is correct, Admin will receive the confirmation.
If the entered address is not correct, Admin will be asked to enter the correct address.
Once the address is validated i.e. entered address is correct, click on ‘Approve’ button to approve the address.
Admin will be redirected to the following form.
If Network is selected as Location Type,
If Dynamic or Default (Remote Users) is selected as Location Type,
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the locations list.
When you are working at a corporate location, your administrator may have already defined the location information to be used for Emergency Services.
In this case the user will only be able to read the location information; they cannot update a corporate-defined location.
Apps > Emergency Services > ‘Network Locations’ button at top right side
Click on ‘+’ icon and fill the following form to create Network Location.
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the locations list.
Apps > Emergency Services > ‘Emergency Alert Notification Contacts’
This will allow Admins to manage Emergency Contacts for notification.
Click on ‘+’ icon and fill in the following form.
Click on ‘Save’ button to save the changes.
After saving, users can dial 933 from the mapped location to test the alert notification.
These contacts will be visible on the Location page and Admin can map multiple contacts to the location.
Dynamic: When you are working remotely, you will be prompted to enter / validate your location. For User Portal users, the location information will only be required if you are in Web mode.
When the user logs into the User Portal and is in Web Mode, the user will be asked for permission to use the device’s location.
The message indicates “Please allow location access”, click the OK button to allow.
Or, if access is not granted then you can click on toggle button to enable it later
A browser refresh will be required to reload and apply settings.
If no location is found, the system will ask the user to create an emergency location. Please add a location or location information will not be available for Emergency Services / 911 calls.”
Click on ‘’ icon and fill the following form to create a new location.
Enter the details: Location Name, Street Number, Street Name, City, State, ZIP and Country.
Click the “Validate” button to Validate the entered address or click “Cancel” to cancel creating location.
If “Validate” is selected, the system will validate the entered address and will ask for approval if the address is verified.
The user will receive the confirmation message: “Elin location saved successfully” once the details are verified
If the entered location is not accepted, the system will show an error message to the user and will show the form again with prefilled data to allow the user to correct and validate.
If “Cancel” is selected, the user will be prompted with a warning message: “Your location information will not be available for Emergency Services/911 calls.”
Accordingly, the profile icon will show an error indicating that the location is not mapped.
Users can see the list of Emergency Locations on their Settings page.
Emergency Location actions: –
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