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DOCUMENTATION Overview In the event of an emergency call, the system needs your location information and a callback number to provide this information to the 9-1-1 Operator. The e911 solution is compliant with the latest FCC guidelines regarding Kari’s Law and RAY BAUM’s Act.  See https://www.fcc.gov/mlts-911-requirements for additional FCC Guidelines.

DOCUMENTATION Blind Transfer While on a phone call, click on the blind transfer icon and it will turn green  Once the icon is green, complete one of the following: Enter a phone number in the search area, then press enter to complete the transfer. Expand the dial pad and dial

DOCUMENTATION This is to convert the User Portal to a Chrome Application and PIN the application to the task bar. Step 1: Open Chrome and log into the User Portal. Step 2: Click on the settings menu in the upper right – the three vertical dots. Then click on Cast,

DOCUMENTATION A. Hookswitch Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line, laying the handset down on the handset cradle, the phone disconnects from the line. B. Hookswitch Tab Secures the handset in the handset cradle when the IP phone is

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DOCUMENTATION Accessing Voicemail from the User Portal Navigate to the Calls Icon on the left. Click on the Voicemail tab next to Contacts Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of

DOCUMENTATION Easily access all Outlook contacts via your nVX user portal. In this article, we will walk you through creating a new contact in Outlook and accessing them through the nVX user portal. Create an Outlook Contact Open your Outlook application. Navigate to the Contacts tab and click the ‘New

DOCUMENTATION Personal Contact Directory allows users to create/save a personal contact directly within the nVX User Portal and Mobile Apps. Create a Contact Click on the  icon available here to create a contact A modal window will show up as seen below, fill in the required information here: Click Save

DOCUMENTATION Overview SMS for Microsoft Teams allows Teams users to send and receive SMS and MMS using their Microsoft Teams application. Note: Not all licensing includes MMS capability. Check with your administrator before sending multimedia messages. Setting up SMS for Microsoft Teams Note: Before following these steps, please confirm that