Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Elevating Higher Education: Harnessing Managed Services and IT Support for Success As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses
Finalist for Microsoft Security GTM Partner of the Year Award: Netrix’s Excellence Recognized Netrix has been named a finalist for the Microsoft Security 20/20 for Microsoft Security GTM Partner of the Year Award. Netrix was honored among a field of global industry leaders for demonstrating excellence in innovation, integration, and
Microsoft has detected multiple 0-day exploits being used to attack on-premises versions of Microsoft Exchange Server in limited and targeted attacks. About the Threat Microsoft has detected multiple 0-day exploits being used to attack on-premises versions of Microsoft Exchange Server in limited and targeted attacks. In the attacks observed, the
Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past
Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization. Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and
Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit. Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives. Habit becomes
BLOG ARTICLE Leveraging an IT service desk that values continuous training can give companies the edge IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service
Higher education IT departments will need to prioritize investments that deliver ROI immediately. It’s anyone’s guess what 2021 has in store for the higher education industry—and society, for that matter. But it’s clear that uncertainty surrounding when a national return to a semblance of normalcy will persist. In fact, according
Unlocking Cost Efficiency in Higher Education through Managed Services: Navigating Digital Transformation One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time.
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