Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Microsoft has long been at the forefront of innovation in the world of work. Its recent efforts to harness the power of large language models (LLMs) to boost productivity, enhance creativity, and improve employees’ skills are in keeping with this longstanding emphasis. With the introduction of Microsoft 365 Copilot, Microsoft
Take Your Microsoft Teams Meetings to the Next Level with Teams Premium Whether you work in the office, from home, on the road, or—if you’re like most of us these days—in some combination of all three, it’s likely that collaboration software is something you can’t live without. It wasn’t always
Microsoft Teams Rooms on Android (MTRoA): Ready for Prime Time? Hybrid work is no longer new, but it’s still the working model of choice for a large number of employees and organizations. In fact, recent research shows that a full 52% of U.S.-based employees with jobs that can be done
Microsoft Inspire 2023, Microsoft’s annual partner conference, took place digitally July 18-19, with some in person sessions the following week. The various exciting announcements reflect Microsoft’s commitment to accelerating AI transformation, driving customer success, and fueling partner business growth and profitability. We have covered a few highlights here. While many
The Value of a Partner Who Can Respond 24/7 If There’s a Crisis Between holiday parties, family celebrations and last-minute trips to pick up presents at the mall, the last days of the year are also some of the liveliest. For most people, it’s a time to take off from
Taking a Low-Code/No-Code Approach to Business Process Automation For many years, organizations that needed to make changes within their software ecosystems had only two options: they could build new software from scratch, typically relying on professional developers with extensive knowledge of programming languages to do the work involved, or they
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Unlocking Collaboration: Microsoft Teams Rooms Conference Room Kit Packages for the Hybrid Workplace The hybrid workplace is here to stay. Is your organization ready for it? You need to plan for more permanent remote workers, workers on a fluid in-office/at-home schedule, workers in the office every day, field teams across
The COVID-19 pandemic caused an unprecedented digital wave in the video conference, collaboration tools, and technology adoption. This has led businesses to lean on IT more than ever. Now, corporate offices are asking IT to step up once again with cases declining and companies planning for a return to in-person
