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KKNOWLEDGE BASE

Learn From Our IT Experts

Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.

IT Support in a 24×7 Work Environment
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Netrix Global

IT Support in a 24×7 Work Environment

Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past

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IT Service Desk: Why Management Reports Matter
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Netrix Global

IT Service Desk: Why Management Reports Matter

Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and

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Netrix Global

IT Service Desk: The Importance of Measuring Quality Assurance

Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit.  Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.  Habit becomes

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IT Service Desk and Support
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Netrix Global

IT Service Desk: The Importance of Continuous Training

BLOG ARTICLE Leveraging an IT service desk that values continuous training can give companies the edge IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service

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How Higher Education Can Create Cost Efficiency Through Managed Services
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Netrix Global

How Higher Education Can Create Cost Efficiency Through Managed Services

Unlocking Cost Efficiency in Higher Education through Managed Services: Navigating Digital Transformation One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time.

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Questions to ask before hiring managed security services
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Netrix Global

Questions to ask before hiring managed security services

Picking the right managed security services to meet your needs isn’t a process that happens overnight. You’ll want to look at as many vendors as possible, familiarizing yourself with them to find the right fit. You need a trustworthy partner with sufficient resources, industry expertise, and a strategic approach that

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Remote work: Security best practices
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Netrix Global

Remote work: Security best practices

Security best practices that you can incorporate into your remote work policy to help protect your distributed workforce As companies move toward long-term work from home arrangements, robust safeguards are necessary to protect against cyberattacks and other risks that come with remote work setups. Here are security best practices that

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Our Latest Case Studies

See firsthand how Netrix Global drives real business results for companies like yours.

OLX Group Standardizes Incident Management with Customized Tools

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Kigüi modernizes data infrastructure to improve customer service and reduce food waste

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Large Food Retailer Migrates Call Center for Improved Customer Service and Enhanced Insights

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Gador implements 24×7 monitoring of pharma production lines with AWS IoT services for enhanced analytics

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Caring Communities Saves Time, Efficiently Serves Members with Netrix Custom Apps

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Accela Increases Uptime SLA with Excellent, Continuous Support from Netrix

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