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BLOG ARTICLE As organizations continue making investments in their IT there is a proliferation of hardware and services that is impacting their ability to be lean and manage cost. There are many different considerations that factor into optimization; streamlining cloud services, managing license procurement, and making sure that you only
Now that this hybrid model is here to stay, IT has had to adapt Just a few short years ago, “knowledge workers” were likely to have to report to a physical workplace. Whether five days a week or just a couple. But as we all know COVID came along and
BLOG ARTICLE Optimizing Cloud Services: Seven Expert Tips from the Front Lines Now that public cloud is omnipresent, companies are enjoying the numerous benefits—including flexibility, agility, and ease of innovation—that cloud computing makes possible. As we discussed in a recent blog article, however, now that cloud adoption has become pervasive in
BLOG ARTICLE Embracing the Cloud: The Evolution of Enterprise Adoption and Management IT WAS NOT THAT LONG AGO THAT CLOUD WAS CONSIDERED AVANT GARDE. There was a time when moving to the cloud was considered risky. When companies were more likely to keep all their IT assets and applications in
Explore three telephony strategies that can help you better meet new workplace demands The workplace has changed tremendously during the past two years. The job expectations of the millions of people sent home to work have permanently shifted. Some people have taken early retirement or quit in a trend being
Holistic Cybersecurity Strategies for Mitigating Global Threats Amidst Russia’s Invasion of Ukraine RPA or robotic process automation is the combination of visual programming language (drag and drop), macro recording features, screen scraping, and object character recognition. These tools allow a super-user or application level developer to automate complicated desktop behavior
Assessing RPA Suitability for Your Business: A Quadrant Approach Is Your Business Process Right for RPA? One of the most interesting technology solutions to arrive on the business application stage over the last few years is robotic process automation or RPA. RPA takes a bunch of other solutions that each
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
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