We know staying out of the day-to-day IT support operations can be a challenge. When your team spends more time fighting fires than innovating your business, it can be a costly issue – not just for IT but for the business as a whole. We provide quality service and support leveraging industry-leading tools, frameworks, and best practices so your teams can get back to what drives your business forward. Our approach enforces live dashboards and regular reporting to ensure you retain complete visibility and quality control while taking the burden of daily operations off your plate.
Our Service Desk provides IT Service Management (ITSM) capabilities for end-user support processes, including incident management, request fulfillment, and change management. Our team of IT experts can manage a variety of systems including personal computer software, end-user device hardware, and custom applications and core business systems. With the Information Technology Infrastructure Library (ITIL) best practices engrained in our operations, we provide not only immediate support but also long-term value for your organization.
When Spring Education Group realized their in-house IT team and infrastructure was not a scalable option, they looked to Netrix Global as the outsourced IT operations partner that could manage their infrastructure and provide fast technology support for their growing number of educators.
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