Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
BLOG ARTICLE Your customers judge your entire company by the experience they have with your support teams. One poor interaction can impact loyalty, reviews, and revenue. In today’s market, delivering excellent support is not just a nice-to-have—it is a strategic differentiator. Contact Center as a Service (CCaaS) platforms are reshaping
BLOG ARTICLE Shifting to Unified Communications as a Service (UCaaS) is more than upgrading a phone system. It is a strategic move that reshapes how your organization communicates, collaborates, and delivers value. UCaaS platforms offer integrated voice, video, messaging, and mobility capabilities—critical in today’s hybrid work environment. But many implementations
WEBINAR Meet The Presenters Satyendra Sharma Sr. Solutions Architect Satyendra Sharma is an accomplished Solutions Architect with 18 years of IT experience, specializing in Messaging & Collaboration technologies. Throughout his career, Satyendra has demonstrated expertise in architecting innovative solutions, developing go-to-market strategies, and fostering strong partner relationships. Strategic planning and cutting-edge
BLOG ARTICLE In today’s digital workplace, the average enterprise uses over 100 different software applications, with employees switching between tools every 11 minutes. While these collaboration platforms promise increased productivity and seamless teamwork, many organizations find themselves drowning in a sea of overlapping functionalities, competing interfaces, and fragmented workflows. The
DOCUMENTATION This guide provides a step-by-step process for registering and accessing the Netrix CSP Portal, making it easy for users to navigate the registration system. It simplifies the potentially complex steps involved, ensuring that users can efficiently complete their registration without confusion. By following this guide, users will gain quick
DOCUMENTATION Get up and running fast. This quick-start shows you how to order CSP licenses, pick monthly vs annual billing, co-term new seats with existing renewals, assign licenses to end users, and add teammates with proper portal permissions—everything a new admin needs to manage licenses confidently. How to Order Licenses
PLAYBOOKS Instant Download About this playbook Cloud migration has moved from an IT goal to a board level mandate. This playbook distills Netrix Global expertise into a clear plan that carries you from initial assessment through continual optimization. You will learn how to align business outcomes with technical design, prioritize
BLOG ARTICLE The cybersecurity landscape is evolving rapidly, with threats becoming increasingly complex, persistent, and sophisticated. Organizations of all sizes face challenges maintaining effective cybersecurity defenses in-house due to resource constraints, skill shortages, and the escalating complexity of cyber threats. Managed Security Services (MSS) have emerged as a critical component
WEBINAR Meet The Presenters Rich Lilly Field CTO, Security Rich Lilly has been working in the IT Consulting space for 20+ years in various positions and roles, including Architect, Director of Pre-Sales, Cloud Evangelist, and Director of Security for Netrix, LLC. Rich brings extensive hands-on and practical knowledge to not
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