In 2018, Investcorp, a leading global provider and manager of alternative investments, announced the sale of Nobel Learning Communities, one of the leading providers of private education in the United States (from pre-school up to high school), to Spring Education Group, the leading PreK-12 private school operator in the United States and portfolio company of Primavera Capital Group, a leading Asia-based investment firm.
Prior to the acquisition, Nobel Learning operated a network of over 190 private schools across 19 states in the United States. Nobel Learning schools continue to be known nationwide for their commitment to quality private education through small class sizes, qualified teachers, and personalized learning plans. The company also has an accredited online private school, Laurel Springs, which offers college preparatory programs to students from over 80 countries worldwide. With over 25,000 students at the time, Nobel Learning was one of the largest private school operators in North America.
Nobel schools were operating year-round and had complicated IT needs to support their growing user base. They quickly realized that their in-house IT team and infrastructure was not a scalable option and that the capital expenditure on hardware and resource allocations were causing inefficiencies within Nobel’s staff and budget allocation. This led Nobel to search for an outsourced IT operations partner that could support their infrastructure and end-user support needs.
The initial engagement with Nobel comprised an entire IT system transition. Netrix took over hosting infrastructure for Nobel’s IT tools, took full responsibility for handling service desk processes for the ~2000 employees, and even hired staff from Nobel to ensure a smooth transition. Netrix was then able to implement leading service desk best practices, improve service to end users, and reduce Nobel’s overall IT costs.
Netrix’s role grew when Nobel was acquired by Spring Education Group. The other school networks under the Spring umbrella had differing needs and timelines. Netrix was able to assess the different situations and propose a plan for immediate help and an ongoing transition to fully outsourced IT operations. During that process, Netrix was also able to assist in the integration of systems across all organizations in the Spring Education group.
Currently, Netrix is supporting ~10,000 Spring Education Group employees around the globe in some capacity. That includes a doubling of supported end users in a 12-month period without a lapse in service or any significant staff interruption.
Expensive, aging infrastructure
Gained a supported and highly available solution, outsourcing support to make management easier and more affordable