We provide the IT-managed support services you need to optimize your day-to-day IT operations and service desk. Empower your IT team to focus on initiatives that grow your business and align with your overall business goals, while our experts handle the technical challenges and deliver measurable cost savings. Whether you’re looking to augment your internal team with additional resources or fully outsource your service desk, we’re your strategic partner in keeping your technology running smoothly.
We know staying out of the day-to-day IT support operations can be a challenge. When your team spends more time fighting fires than innovating your business, it can be a costly issue – not just for IT but for the business as a whole. We provide quality service and support, leveraging industry-leading tools, frameworks, and best practices—including disaster recovery, data backup, security services, and data protection—so your teams can get back to what drives your business operations forward and experience the advantages of managed IT services. Our approach enforces live dashboards, remote monitoring, and proactive IT management with regular reporting to ensure you retain complete visibility and quality control while taking the burden of daily operations off your plate.
Our Service Desk delivers IT managed support services with comprehensive IT Service Management (ITSM) capabilities, covering incident management, request fulfillment, change management, and mobile device management. Our IT experts bring specialized knowledge to handle diverse IT systems, including personal computer software, end-user device hardware, custom IT solutions, core business systems, and overall IT infrastructure, and comprehensive network management. With Information Technology Infrastructure Library (ITIL) best practices ingrained, we provide not only immediate, high-quality support but also long-term value through scalable managed IT service solutions that keep your critical data and business secure.
We provide a client-facing ticketing portal and monthly reporting complete with an executive summary of key performance indicators (KPIs) for business leadership alongside detailed reports that analyze granular ticketing and resolution data with the ultimate objective of continuously improving our employees' satisfaction.
Our service delivery leadership handles daily operational IT tasks and personnel management, ensuring Service Level Objectives (SLOs) are consistently met. As a leading managed service provider company, we maintain your Customer Care Procedures Database and conduct root cause analysis (RCA) on recurring or high-risk incidents, reducing the chance of future issues while improving cost effectiveness across your IT environment.
Our service desk offers first-level support for end-user incidents and requests, escalating second and third-level support back to your teams as needed. If you prefer centralized ticket escalation with a single provider, our service desk can route second and third-level support to our Technical Operations Center (TOC), ensuring faster resolution times with minimal disruption and allowing your team to stay focused. With our fully managed IT services and expertise in cloud migration and cloud computing, your IT operations are streamlined and efficient.
When Spring Education Group recognized that their in-house IT team and infrastructure could not scale effectively, they turned to Netrix Global for IT managed services support. By partnering with Netrix Global, they gained a reliable managed IT service solution that seamlessly handles infrastructure management, infrastructure support, and delivers rapid, responsive technology support, empowering educators with collaboration tools and modern work solutions across their expanding network.
“Netrix Global’s service team has always been top notch and has our network security as number 1 priority.”
“I have known Mike Cass, Principal Architect Netrix Global, for years (always does an excellent job) and recently had the pleasure of meeting Kelly McSweeney, Account Manager Netrix Global. The two have done an outstanding job in hitting our budget and explaining everything. It is because of them that I rated a score of 10. Great job team, it is much appreciated.”
“Netrix Global is a great partner on all levels - delivery, engagement, relationship.”
“As a longtime higher-ed customer, full hosting, and network support, Netrix Global has excellent support and services. I depend heavily on David Lyon, Account Manager Netrix Global, to guide the team expertly."
Empower your internal IT teams by relieving them of daily end-user support tasks with Netrix Global’s 24×7 managed IT services, support, and scalable cloud services. This shift enables your skilled IT professionals to focus on a forward-looking IT strategy and projects that drive innovation and prepare your business for future challenges—all while ensuring continuous support for your end-users.
Stay up to date with the latest trends, frameworks, policies, and best practices, from application service providers to unified communications and managed print services.
Managed IT services are information technology tasks handled by a third-party provider or also called a Managed Service Provider (MSP), rather than by an in-house IT department. An MSP will provide operations support, including service desk, monitoring, patching, backup/DR, and security integration, among others.
Instead of break/fix, we work proactively to reduce incidents and downtime, align to your business objectives, and provide predictable costs with measurable outcomes.
Here’s what managed IT services by an MSP usually includes:
Yes. We support personal computer software, end-user device hardware, custom solutions, core business systems, and overall IT infrastructure.
We provide severity-based response/restore targets and SLOs aligned to your business, with monthly KPI reviews and RCA on recurring issues. SLAs typically cover response, restoration, and communication cadences; we’ll tailor thresholds to your critical services and hours of operation.
No matter the challenges you face today, Netrix Global’s team of technical experts can guide you toward a tailored solution through strategic consulting services. Through our IT managed support services, we’ll partner with you to:
