We provide the IT-managed support services you need to optimize your day-to-day IT operations and service desk. Empower your IT team to focus on initiatives that grow your business, while our experts handle the technical challenges. Whether you’re looking to augment your internal team with additional resources or fully outsource your service desk, we’re your trusted partner.
We know staying out of the day-to-day IT support operations can be a challenge. When your team spends more time fighting fires than innovating your business, it can be a costly issue – not just for IT but for the business as a whole. We provide quality service and support, leveraging industry-leading tools, frameworks, and best practices so your teams can get back to what drives your business forward and experience the advantages of managed IT services. Our approach enforces live dashboards and regular reporting to ensure you retain complete visibility and quality control while taking the burden of daily operations off your plate.
Our Service Desk delivers IT managed support services with comprehensive IT Service Management (ITSM) capabilities, covering incident management, request fulfillment, and change management. Our IT experts handle diverse systems, including personal computer software, end-user device hardware, custom IT solutions, and core business systems. With Information Technology Infrastructure Library (ITIL) best practices ingrained, we provide not only immediate, high-quality support but also long-term value through scalable managed IT service solutions for your organization.
We provide a client-facing ticketing portal and monthly reporting complete with an executive summary of key performance indicators (KPIs) for business leadership alongside detailed reports that analyze granular ticketing and resolution data with the ultimate objective of continuously improving our employees' satisfaction.
Our service delivery leadership handles daily operational tasks and personnel management, ensuring Service Level Objectives (SLOs) are consistently met. As a leading managed IT service provider company, we maintain your Customer Care Procedures Database and conduct root cause analysis (RCA) on recurring or high-risk incidents, reducing the chance of future issues.
Our service desk offers first-level support for end-user incidents and requests, escalating second and third-level support back to your teams as needed. If you prefer centralized ticket escalation with a single provider, our service desk can route second and third-level support to our Technical Operations Center (TOC), ensuring faster resolution times and allowing your team to stay focused. With our fully managed IT services, your IT operations are streamlined and efficient.
“Netrix Global’s service team has always been top notch and has our network security as number 1 priority.”
“I have known Mike Cass, Principal Architect Netrix Global, for years (always does an excellent job) and recently had the pleasure of meeting Kelly McSweeney, Account Manager Netrix Global. The two have done an outstanding job in hitting our budget and explaining everything. It is because of them that I rated a score of 10. Great job team, it is much appreciated.”
“Netrix Global is a great partner on all levels - delivery, engagement, relationship.”
“As a longtime higher-ed customer, full hosting, and network support, Netrix Global has excellent support and services. I depend heavily on David Lyon, Account Manager Netrix Global, to guide the team expertly."
Empower your internal IT teams by relieving them of daily end-user support tasks with Netrix Global’s 24×7 managed IT services and support. This shift enables your skilled IT professionals to focus on strategic projects that drive innovation and prepare your business for future challenges—all while ensuring continuous support for your end-users.
Stay up to date with the latest trends, frameworks, policies, and best practices.
No matter the challenges you face today, Netrix Global’s team of technical experts can guide you toward a tailored solution. Through our IT managed support services, we’ll partner with you to:
2024 Netrix, LLC | All Rights Reserved.
