Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
BLOG ARTICLE Your customers judge your entire company by the experience they have with your support teams. One poor interaction can impact loyalty, reviews, and revenue. In today’s market, delivering excellent support is not just a nice-to-have—it is a strategic differentiator. Contact Center as a Service (CCaaS) platforms are reshaping
BLOG ARTICLE Shifting to Unified Communications as a Service (UCaaS) is more than upgrading a phone system. It is a strategic move that reshapes how your organization communicates, collaborates, and delivers value. UCaaS platforms offer integrated voice, video, messaging, and mobility capabilities—critical in today’s hybrid work environment. But many implementations
BLOG ARTICLE In today’s digital workplace, the average enterprise uses over 100 different software applications, with employees switching between tools every 11 minutes. While these collaboration platforms promise increased productivity and seamless teamwork, many organizations find themselves drowning in a sea of overlapping functionalities, competing interfaces, and fragmented workflows. The
DOCUMENTATION This guide provides a step-by-step process for registering and accessing the Netrix CSP Portal, making it easy for users to navigate the registration system. It simplifies the potentially complex steps involved, ensuring that users can efficiently complete their registration without confusion. By following this guide, users will gain quick
DOCUMENTATION Get up and running fast. This quick-start shows you how to order CSP licenses, pick monthly vs annual billing, co-term new seats with existing renewals, assign licenses to end users, and add teammates with proper portal permissions—everything a new admin needs to manage licenses confidently. How to Order Licenses
DOCUMENTATION A & J: Line Keys Use these keys to activate lines and assign various features B: Hookswitch Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line, laying the handset down on th handset cradle, the phone disconnects from the line.
DOCUMENTATION To logout of the nVX User Portal, click on and then click on logout icon at the bottom left of the navigation panel. Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be
DOCUMENTATION To choose the same device for both microphone and speaker use: Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up. Step 2: Click on the Microphone icon. Step 3: Select the devices from the options listed. (This is pulled from windows)
DOCUMENTATION Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted. Available information in Call Details Each record contains the following details: Type – Direction of
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