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Taking a Low-Code/No-Code Approach to Business Process Automation For many years, organizations that needed to make changes within their software ecosystems had only two options: they could build new software from scratch, typically relying on professional developers with extensive knowledge of programming languages to do the work involved, or they
DOCUMENTATION Users can send and receive SMS messages via the User Portal by using the option available in left menu. Interface: Start an SMS Message Step 1 Select the Messaging icon from the navigation panels located on the left side of your User Portal menu. Step 2 Click compose icon
DOCUMENTATION To view Audio Device Settings, first select the Settings tab on the left navigation. Select the Audio Device option. Selecting Your Device Microphone: In the dropdown, choose the microphone you’d like to use from the list of detected microphones. Speaker: In the dropdown, choose the speaker you’d like to use
DOCUMENTATION To view Ringtone Settings, first select the Settings tab on the left navigation. Select, Ringtones. This is where users can manage their ringtone and ring volume. Ringtone: In the dropdown, select the preferred ringtone. You can press the play icon, to hear the tone before selecting it. Ring Volume:
Explore three telephony strategies that can help you better meet new workplace demands The workplace has changed tremendously during the past two years. The job expectations of the millions of people sent home to work have permanently shifted. Some people have taken early retirement or quit in a trend being
Holistic Cybersecurity Strategies for Mitigating Global Threats Amidst Russia’s Invasion of Ukraine RPA or robotic process automation is the combination of visual programming language (drag and drop), macro recording features, screen scraping, and object character recognition. These tools allow a super-user or application level developer to automate complicated desktop behavior
Assessing RPA Suitability for Your Business: A Quadrant Approach Is Your Business Process Right for RPA? One of the most interesting technology solutions to arrive on the business application stage over the last few years is robotic process automation or RPA. RPA takes a bunch of other solutions that each
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
