Learn From Our IT Experts

DOCUMENTATION A & J: Line Keys Use these keys to activate lines and assign various features B: Hookswitch Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line, laying the handset down on th handset cradle, the phone disconnects from the line.

DOCUMENTATION To logout of the nVX User Portal, click on  and then click on  logout icon at the bottom left of the navigation panel. Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be

DOCUMENTATION To choose the same device for both microphone and speaker use: Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up. Step 2: Click on the Microphone icon. Step 3: Select the devices from the options listed.  (This is pulled from windows)

DOCUMENTATION Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon,   on the left panel of the dashboard. Records can be filtered and sorted. Available information in Call Details Each record contains the following details: Type – Direction of

DOCUMENTATION Emergency services are supported both through the User Portal and when dialing 911 using an IP phone SHARE THIS

DOCUMENTATION An Endpoint is a device that is used as a communication channel for a user to make calls, receive calls, and use telephony features. Selecting an Endpoint Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up. Step 2: The middle option is the

DOCUMENTATION This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the Calls icon on the left Step 2 Place a call by using one of the following options Enter a phone number (numerical or

DOCUMENTATION System Requirements The nVX User Portal should be accessed via Google Chrome™ (TetraVX supports the most recent stable version; note that Google Chrome applies updates automatically). User Login Step 1: Open a Google Chrome browser window. Step 2: Enter your organization’s unique URL for the domain you are accessing.

DOCUMENTATION Upon logging into the nVX User Portal, users will default to the Home tab. The nVX User Portal is a web-based tool that allows users to: Login Place Calls SMS Message Messaging Meetings View Call Detail Records Access Voicemail Update User Settings Account Settings Call Routing Audio Device Settings Ringtones