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Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market. They invested in electronic health record technology, adopted ERPs and began

Empowering Higher Education: How MSPs Tackle COVID-19 Challenges From outsourcing IT services requests, to managing cloud migration, to improving security architecture, managed service providers (MSPs) offer their clients a variety of services to navigate the increasingly complex, unpredictable technological world.  With COVID-19 and the sudden onset of remote operations, enterprises

Busting Self-Limiting Beliefs: Unleashing Growth with Managed IT Services Centuries of business have led us to where we are today, with organizations running the gamut from mom-and-pop shops to multinational enterprises. Some owners of small- and medium-sized businesses (SMBs) become content in their niches, always creating the same amount of

Enlisting an external managed services partner can be a strategic business decision Cybersecurity (61%) and cloud services (53%) top the list of CIO investment plans for the new year, according to Gartner’s CIO Agenda survey. In order to realize those ambitions, however, CIOs not only have to advocate for IT spending, but

Enhancing Higher Education: Leveraging Managed Services for Virtual Learning and Cloud Solutions The pandemic has been the driving force for change across industries, but higher education was dealt an especially heavy blow earlier this year. When colleges and universities were called to abruptly close down campuses in the spring, they

Elevating Higher Education: Harnessing Managed Services and IT Support for Success As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses

Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past

Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and