Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
BLOG ARTICLE The promise of the cloud has always been agility, scalability, and efficiency—but the reality is often more complicated. Many organizations move to the cloud expecting cost savings, only to find their budgets stretched thin by unexpected fees, underutilized resources, and complex pricing models. As cloud adoption matures, leaders
DOCUMENTATION Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted. Available information in Call Details Each record contains the following details: Type – Direction of
BLOG ARTICLE As a Virtual Chief Information Security Officer (vCISO), I’ve had the privilege of working with businesses of all sizes, but small and medium-sized businesses (SMBs) hold a special place in my heart. These organizations are the backbone of innovation and economic growth, yet they often face the same
DOCUMENTATION Emergency services are supported both through the User Portal and when dialing 911 using an IP phone SHARE THIS
DOCUMENTATION An Endpoint is a device that is used as a communication channel for a user to make calls, receive calls, and use telephony features. Selecting an Endpoint Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up. Step 2: The middle option is the
DOCUMENTATION This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the Calls icon on the left Step 2 Place a call by using one of the following options Enter a phone number (numerical or
BLOG ARTICLE According to recent statistics, approximately 93% of small and medium-sized enterprises (SMEs) either use or plan to use a Managed Service Provider (MSP). This widespread adoption highlights the value that MSPs present for businesses who find themselves in a challenging phase of growth – oftentimes known as a
DOCUMENTATION System Requirements The nVX User Portal should be accessed via Google Chrome™ (TetraVX supports the most recent stable version; note that Google Chrome applies updates automatically). User Login Step 1: Open a Google Chrome browser window. Step 2: Enter your organization’s unique URL for the domain you are accessing.
BLOG ARTICLE As part of Microsoft’s upcoming February 2025 Patch Tuesday release, significant changes to StrongCertificateBindingEnforcement will automatically transition domain controllers to “Full Enforcement” mode for certificate-based authentication. This update is critical for organizations utilizing Active Directory Certificate Services and Kerberos Key Distribution Center (KDC) as it enforces stricter certificate
