Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
BLOG ARTICLE Optimizing Cloud Services: Seven Expert Tips from the Front Lines Now that public cloud is omnipresent, companies are enjoying the numerous benefits—including flexibility, agility, and ease of innovation—that cloud computing makes possible. As we discussed in a recent blog article, however, now that cloud adoption has become pervasive in
BLOG ARTICLE Embracing the Cloud: The Evolution of Enterprise Adoption and Management IT WAS NOT THAT LONG AGO THAT CLOUD WAS CONSIDERED AVANT GARDE. There was a time when moving to the cloud was considered risky. When companies were more likely to keep all their IT assets and applications in
Explore three telephony strategies that can help you better meet new workplace demands The workplace has changed tremendously during the past two years. The job expectations of the millions of people sent home to work have permanently shifted. Some people have taken early retirement or quit in a trend being
Holistic Cybersecurity Strategies for Mitigating Global Threats Amidst Russia’s Invasion of Ukraine RPA or robotic process automation is the combination of visual programming language (drag and drop), macro recording features, screen scraping, and object character recognition. These tools allow a super-user or application level developer to automate complicated desktop behavior
Assessing RPA Suitability for Your Business: A Quadrant Approach Is Your Business Process Right for RPA? One of the most interesting technology solutions to arrive on the business application stage over the last few years is robotic process automation or RPA. RPA takes a bunch of other solutions that each
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Preparing for Microsoft Exchange Cloud Migration: 3 Essential Steps Organizations that host Microsoft Exchange on-premises are now seeing the value of migrating their services to the cloud, but they may not know where to start. Listed below are three important steps when developing the best migration strategy for you and
Moving SharePoint to the cloud gives you your information when you need it Many companies might resist moving SharePoint to the cloud for security reasons, and we all know that migrations can also be a costly and time-consuming project, but with a thoughtful plan that considers your overall business goals,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
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