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BLOG ARTICLE Table of Contents Introduction Hybrid work has changed the way people collaborate. As employees split their time between home and the office, the need for reliable, high quality communication has become mission critical. Microsoft Teams has emerged as the hub for meetings, chat and collaboration, enabling millions of workers to stay connected. Yet organizations
BLOG ARTICLE Unlock Deep Visibility in Microsoft Teams with Netrix Monitoring & Analytics Microsoft Teams has become the meeting room, call switchboard, and chat corridor for thousands of organizations. Yet many support desks still answer the same urgent questions every week. How long are customers really waiting in the sales
BLOG ARTICLE Your customers judge your entire company by the experience they have with your support teams. One poor interaction can impact loyalty, reviews, and revenue. In today’s market, delivering excellent support is not just a nice-to-have—it is a strategic differentiator. Contact Center as a Service (CCaaS) platforms are reshaping
BLOG ARTICLE Shifting to Unified Communications as a Service (UCaaS) is more than upgrading a phone system. It is a strategic move that reshapes how your organization communicates, collaborates, and delivers value. UCaaS platforms offer integrated voice, video, messaging, and mobility capabilities—critical in today’s hybrid work environment. But many implementations
BLOG ARTICLE In today’s digital workplace, the average enterprise uses over 100 different software applications, with employees switching between tools every 11 minutes. While these collaboration platforms promise increased productivity and seamless teamwork, many organizations find themselves drowning in a sea of overlapping functionalities, competing interfaces, and fragmented workflows. The
BLOG ARTICLE In today’s fast-paced business environment, productivity is key to staying competitive and achieving success. One of the most exciting advancements in technology that can help companies boost their productivity is Microsoft Copilot. This AI-powered assistant is designed to streamline workflows, enhance collaboration, and provide valuable insights, making it
BLOG ARTICLE Want your organization’s teams to become more creative and innovative problem-solvers? Would you like to strengthen the collaborative culture within your workplace? Or boost morale and give people a sense of belonging? Even in companies that don’t have large hybrid or remote workforces, collaboration tools play an enormous
BLOG ARTICLE For longer than anyone can remember—in fact, ever since the day Alexander Graham Bell famously summoned Mr. Watson by phone—public switched telephone networks (PSTNs) have been the gold standard in enterprise voice communications. Now, though, sweeping change is afoot. With costs skyrocketing, the availability of copper-wire phone lines
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