SECURITY BREACH? CALL 888.234.5990 EXT 9999

Archives: user-training

Setting Up SMS for Microsoft Teams

Overview SMS for Microsoft Teams allows Teams users to send and receive SMS and MMS using their Microsoft Teams application. Note: Not all licensing includes MMS capability. Check with your administrator before sending multimedia messages. Setting up SMS for Microsoft Teams Note: Before following these steps, please confirm that your

Read More »

[Admin] Queue Callback

Overview A queue callback is a flow option presented to a caller waiting in a queue. After waiting a specified length of time, the caller can choose to receive a callback from an Agent instead of waiting on the phone. When the callback request is received, based on the configured

Read More »

Meeting Guest User Experience

Overview Guest users, also known as external users, are non-registered nVX users. Non-registered users of nVX are given a default set of permissions and privileges. Inviting Guest Users There are 4 ways of inviting guest users to the meeting: Schedule a meeting via the User Portal Add guest user(s) into

Read More »

Presence in nVX

Overview Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows: Green – Available Red – On Call Grey – Offline White – Presence Unknown (Ring group, Queue, External contact) Presence Enabled Users If presence

Read More »

Installing the Outlook Plugin

Step 1 Close the Microsoft Outlook application. Step 2 Download the nVX Outlook Plugin using this link: Please note: A temporary security warning, ‘Setup.exe is not commonly downloaded and may be dangerous” will appear upon download. Despite the warning, the plugin is safe to download. Select KEEP after download is

Read More »