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Archives: user-training

Setting Up SMS for Microsoft Teams

Overview SMS for Microsoft Teams allows Teams users to send and receive SMS and MMS using their Microsoft Teams application. Note: Not all licensing includes MMS capability. Check with your administrator before sending multimedia messages. Setting up SMS for Microsoft Teams Note: Before following these steps, please confirm that your

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[Admin] Queue Callback

Overview A queue callback is a flow option presented to a caller waiting in a queue. After waiting a specified length of time, the caller can choose to receive a callback from an Agent instead of waiting on the phone. When the callback request is received, based on the configured

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Meeting Guest User Experience

Overview Guest users, also known as external users, are non-registered nVX users. Non-registered users of nVX are given a default set of permissions and privileges. Inviting Guest Users There are 4 ways of inviting guest users to the meeting: Schedule a meeting via the User Portal Add guest user(s) into

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Presence in nVX

Overview Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows: Green – Available Red – On Call Grey – Offline White – Presence Unknown (Ring group, Queue, External contact) Presence Enabled Users If presence

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Installing the Outlook Plugin

Step 1 Close the Microsoft Outlook application. Step 2 Download the nVX Outlook Plugin using this link: https://tvxprodcertdistrostnd001.z14.web.core.windows.net/setup.exe Please note: A temporary security warning, ‘Setup.exe is not commonly downloaded and may be dangerous” will appear upon download. Despite the warning, the plugin is safe to download. Select KEEP after download is

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