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DOCUMENTATION

UP SMS Messages

Users can send and receive SMS messages via the User Portal by using the option  available in left menu.

Interface:

Start an SMS Message

Step 1

Select the Messaging icon  from the navigation panels located on the left side of your User Portal menu.

Step 2

Click compose icon  to Start Chat.

Step 3

In the To: field, enter the Extension or 10-Digit Mobile Number you would like to contact.

Step 4

Draft your message in the text field. You can identify this field by the text Start typing your message here.

Step 5

Once your message is complete, select the Send icon.

Receiving an SMS Message

When a new SMS or a message in an existing conversation arrives while the user is on a different tab, a red dot will appear on the tab where the message was received to notify the user.

Toggling Between SMS Messages

You can toggle between SMS Messages at any time by selecting the desired conversation from the conversation list. Each conversation preview includes:

  • Recipient Extension or 10-Digit Phone Number
  • Most recent message
  • Time of most recent message
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