Microsoft has long been at the forefront of innovation in the world of work. Its recent efforts to harness the power of large language models (LLMs) to boost productivity, enhance creativity, and improve employees’ skills are in keeping with this longstanding emphasis. With the introduction of Microsoft 365 Copilot, Microsoft
Take Your Microsoft Teams Meetings to the Next Level with Teams Premium Whether you work in the office, from home, on the road, or—if you’re like most of us these days—in some combination of all three, it’s likely that collaboration software is something you can’t live without. It wasn’t always
Explore three telephony strategies that can help you better meet new workplace demands The workplace has changed tremendously during the past two years. The job expectations of the millions of people sent home to work have permanently shifted. Some people have taken early retirement or quit in a trend being
Holistic Cybersecurity Strategies for Mitigating Global Threats Amidst Russia’s Invasion of Ukraine RPA or robotic process automation is the combination of visual programming language (drag and drop), macro recording features, screen scraping, and object character recognition. These tools allow a super-user or application level developer to automate complicated desktop behavior
Assessing RPA Suitability for Your Business: A Quadrant Approach Is Your Business Process Right for RPA? One of the most interesting technology solutions to arrive on the business application stage over the last few years is robotic process automation or RPA. RPA takes a bunch of other solutions that each
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
Elevating Efficiency with UCaaS: 5 Power-Packed Strategies Say goodbye to using multiple calling, messaging, meeting, video and other business applications. As technology continues to evolve rapidly, unifying your communication and collaboration tools is a critical way to improve efficiency, reduce costs and enhance productivity. The idea of Unified Communications (UC)
Unlocking Collaboration: Microsoft Teams Rooms Conference Room Kit Packages for the Hybrid Workplace The hybrid workplace is here to stay. Is your organization ready for it? You need to plan for more permanent remote workers, workers on a fluid in-office/at-home schedule, workers in the office every day, field teams across
The COVID-19 pandemic caused an unprecedented digital wave in the video conference, collaboration tools, and technology adoption. This has led businesses to lean on IT more than ever. Now, corporate offices are asking IT to step up once again with cases declining and companies planning for a return to in-person
