This administrator guide provides an overview of the Enhanced 911 capabilities available through the nVX Cloud PBX. The solution is compliant with the latest FCC guidelines regarding Kari’s Law and RAY BAUM’s Act. See https://www.fcc.gov/mlts-911-requirements for additional FCC Guidelines.
[Please consult with your legal team for proper guidance and your organizations responsibility for compliance regarding the Kari’s Law and RAY BAUM’s Act.]
In summary, Kari’s Law requires any device in the United States to be able to dial “9-1-1” without a prefix or an outside access code. The FCC rules also implement the notification requirement of Kari’s Law, which is intended to facilitate building entry by first responders.
The RAY BAUM’s Act requires first responders to have the necessary information needed to pinpoint the “dispatchable location,” and quickly reach a 9-1-1 caller regardless of the device they dial from, or their exact location inside a large building.
To facilitate the above two mandates, the nVX Cloud PBX helps determine and establish three critical aspects:
The nVX Cloud PBX solution allows administrators to defined network locations using combination of public IPs and private network subnets and associate these “network locations” to physical locations. Each physical location is associated with an Emergency Location Identification Number (ELIN). Additionally, users can define their “dynamic” location from the User Portal. A system managed dynamic E911 DID will be assigned to the user’s dynamic location. The location information and the ELIN/Dynamic DID are provided to the public safety answer point (PSAP), e.g. the 911 operator, when someone dials 9-1-1. Each physical location (group of one or more “network locations”) can also have one or more alert notification contacts mapped. nVX Cloud PBX supports alert mechanisms such as SMS, email, phone call, conference call or triggering a webhook event.
A device or user’s location identification occurs in the following order:
This section contains the configuration items required to enabled Emergency Services for the domain.
The DID Mapping section contains DIDs used for Network Based location. The DID must be set to Destination Type E911 to be available as an ELIN in Emergency Service page.
If destination type is selected as E911, all other fields will be grayed out.
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the DID list.
Once the DID is mapped to a location, Admin will not be able to change the DID Destination Type.
Apps à Emergency Services
This section allows admins to create default (first corporate/network location created), other fixed locations as well as dynamic locations on behalf of the users.
Click on ‘+’ icon and fill the following form.
Click on ‘Validate’ button to validate address.
Click on ‘Cancel’ button to cancel location creation.
If the entered address is correct, Admin will receive the confirmation.
If the entered address is not correct, Admin will be asked to enter the correct address.
Once the address is validated i.e. entered address is correct, click on ‘Approve’ button to approve the address.
Admin will be redirected to the following form.
If Network is selected as Location Type,
If Dynamic or Default (Remote Users) is selected as Location Type,
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the locations list.
Apps à Emergency Services à Click on ‘Network Locations’ button at top right side
Click on ‘+’ icon and fill the following form to create Network Location.
Click on ‘Save’ button to save the changes.
Click on ‘Back’ button to go back to the locations list.
Apps à Emergency Services à ‘Emergency Alert Notification Contacts’
This will allow Admins to manage Emergency Contacts for notification.
Click on ‘+’ icon and fill the following form.
Click on ‘Save’ button to save the changes.
After saving, user can dial 933 from the mapped location to test the alert notification.
These contacts will be visible on the Location page and Admin can map multiple contacts to the location.
