While on a phone call, click on the blind transfer icon and it will turn green Once the icon is green, complete one of the following:
While on a phone call, click on the attendant transfer icon and it will turn green Once the icon is green, complete one of the following:
Once the called party has been contacted, verify if the transferred party would like to receive the transfer. You will then have 2 choices:
To conference in other callers to an existing phone call, click on the Conference icon, The current call participants will hear a tone when other parties join the conference.
Once there are 2 or more parties in the conference, you can do one of the following:
To pause the recording of the phone, click on the Pause Recording icon, To resume recording, click on the icon again,
To mute or unmute a call, press the Mute/Unmute icon,
To place a call on hold, press the Hold icon, To take a call out of hold, press the icon again,
If multiple calls are on hold, you can toggle between the calls by clicking on the Swap Calls icon, to bring the calls to the top of the page to then choose the feature to apply.
To end the call, press the End Call icon,