TCA is a privately held, strategic holding company whose subsidiaries own or manage fitness and athletic facilities in the United States and Canada. With thousands of seasonal employees, TCA Holdings needed an effective and cost-efficient way to manage employee performance reviews across its many locations. The TCA team chose Netrix based on previous work and expertise with HR and SharePoint solutions.
Heavily reliant on paper and Microsoft Word documents, the organization and management of TCA’s employee review process were disorganized, inefficient, cumbersome, and inconsistent. Not uncommon in many organizations, the manual employee review process was quite time-consuming, critical information was not as secure as it should be, documents became misplaced, and operational inefficiencies overburdened the system.
With a seasonal workforce, hundreds of employees turning over annually, and diverse reporting formats across multiple departments, TCA was not a very good candidate for any of the traditional HR systems designed for more stable workforces. Additionally, due to a fast-approaching review cycle, TCA needed its new system in place within eight weeks, which was a short fuse by any measure. The new solution would need to ensure a better process for the entire organization and an improved experience for the employees and managers.
While Netrix had frequently worked with other departments in the past, this was the first time working with TCA’s HR team. A collaborative and thorough discovery process with TCA’s business analysis team and key HR and management stakeholders was completed to understand the legacy process and discuss ways to enhance operational efficiency.
With the HR and business, analysts garnered insights and requirements thoughtfully gathered, demos and test forms were created so TCA’s team could test and experience the new system’s potential firsthand.
By combining new learnings and feedback from TCA with Netrix’s experience developing employee review systems for other clients, the effort refined the entire process for managing employee review documentation.