An S&P 500 company and global leader in enabling pharma, biotech, and consumer health, this company partners to optimize product development, launch, and full life-cycle supply for patients around the world. With broad and deep scale and expertise in development sciences, delivery technologies, and multi-modality manufacturing, they are the industry’s preferred partner for personalized medicines, consumer health brand extension, and blockbuster drugs. They help accelerate over 1,000 partner programs and launch over 150 new products every year. Their flexible manufacturing platforms at over 50 global sites supply over 70 billion doses of nearly 7,000 products to over 1,000 customers annually. Their expert workforce exceeds 19,000, including more than 2,500 scientists and technicians.
When this client’s head of Cybersecurity Operations joined the team, he uncovered tremendous gaps in the security operations. The SIEM solution, was analyzing too little data and yet their team was overwhelmed with alerts and noise.
“Specifically, there were gaps in the data and alerts we received from the SIEM solution. We were bringing in about 10-12G per day, which was too little. Additionally, the data that was coming in was the wrong data, which resulted in a lot of noise and alert fatigue. We were being alerted on things that were trivial and should’ve already been corrected with automated rules,” stated their Head of Cybersecurity Operations.
The disruptions caused by poorly qualified alerts inhibited their ability to effectively detect threats and optimize security posture. Despite the lack of efficacy, the MSSP made no efforts to improve and alleviate the noise. “Our current MSSP was okay with it all. There was no sense of urgency,” he added.
“I was hired to clean up security operations, so it was a reset. We weren’t just addressing individual gaps, but rather undertaking a full review and implementing core changes with many other tools that were in place. I viewed it as starting over with a complete rebirth of security.”
They began looking for vendors and sought reliable businesses that could meet their SLAs and understand their tools, including Microsoft Sentinel SIEM. Their Head of Cybersecurity Operations also described how he sought more than a vendor, but a partner who could provide guidance and assistance with queries.
“It’s one thing to do everything we ask, but we were looking for a consultative approach to suggest better options and inform us of what’s coming around the corner.”
Netrix Global’s broad cybersecurity expertise and breadth of services enabled it to serve as the consultative partner they sought.
Netrix Global supported their security changes in just over two weeks
Fast response, in-depth knowledge, and strong collaboration from the Netrix Global team