Enhancing Higher Education: Leveraging Managed Services for Virtual Learning and Cloud Solutions The pandemic has been the driving force for change across industries, but higher education was dealt an especially heavy blow earlier this year. When colleges and universities were called to abruptly close down campuses in the spring, they
Elevating Higher Education: Harnessing Managed Services and IT Support for Success As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses
Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past
Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization. Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and
Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit. Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives. Habit becomes
Leveraging an IT service desk that values continuous training can give companies the edge IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service desk that
Higher education IT departments will need to prioritize investments that deliver ROI immediately. It’s anyone’s guess what 2021 has in store for the higher education industry—and society, for that matter. But it’s clear that uncertainty surrounding when a national return to a semblance of normalcy will persist. In fact, according
Unlocking Cost Efficiency in Higher Education through Managed Services: Navigating Digital Transformation One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time.
Kopka Pinkus Dolin’s digital transformation in 2019 enabled the law office a flawless work from home transition during the COVID-19 crisis Kopka Pinkus Dolin’s (KPD) digital transformation in 2019 enabled the law office a flawless work from home transition during the COVID-19 crisis this spring. Kopka Pinkus Dolin is a
Evolution and Outlook: Managed IT Services in 2017 and Beyond How has Managed IT Services changed into what it is today and what does that mean for Manage Services in 2017? Overall, managed services is simply the practice of outsourcing on a proactive basis management responsibilities and functions and a
