In today’s busy contact center environments, customers are often frustrated with excessive hold times that can erode customer loyalty and result in lost business. Multichannel Callback is a multichannel queue management application that eliminates long wait times, putting an end to the frustration and ultimately improving the customer experience.
Request a Callback from Any Channel
IMPROVE AGENT PRODUCTIVITY
By enabling customers to request a call back during non-peak hours, your contact center can manage a steady stream of callbacks, spreading traffic evenly over time and allowing your agents to handle up to 15% more voice calls.