Enterprise Service Desk
Solve Problems in Record Time with ITIL Problem Management
Leverage customer support services based on the Information Technology Infrastructure Library (ITIL) framework. ITIL is the most widely accepted approach to IT service management.
Gain a Single Point of Contact for Incident Management
Your team has high expectations when it comes to your technology. It is crucial that they have the apps and devices they need to get tasks done to run smoothly and be consistent. When a service is interrupted or a device fails to deliver its expected performance, you can count on Netrix’s ITIL incident management to be your single point of contact.
Because the Netrix team is dedicated to using a people approach with our solutions, our ITIL problem management focuses solely on the end user. We provide you with support resources that are relevant to your business goals and technology to maximize productivity and reduce downtime.