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Enlisting an external managed services partner can be a strategic business decision Cybersecurity (61%) and cloud services (53%) top the list of CIO investment plans for the new year, according to Gartner’s CIO Agenda survey. In order to realize those ambitions, however, CIOs not only have to advocate for IT spending, but

Enhancing Higher Education: Leveraging Managed Services for Virtual Learning and Cloud Solutions The pandemic has been the driving force for change across industries, but higher education was dealt an especially heavy blow earlier this year. When colleges and universities were called to abruptly close down campuses in the spring, they

Elevating Higher Education: Harnessing Managed Services and IT Support for Success As summer rolls into an uncertain fall semester, college and university leaders around the United States will continue to face tough decisions around how to create quality learning experiences. But whether or not students and faculty return to campuses

Employing a proactive, flexible IT support team is more important than ever Even before the most recent wave of people logging on from outside the office network, remote work was on pace to increase 30% by 2030 globally. In the United States, the number of people who work from home tripled in the past

Customized Service Desk Reporting: Unveiling Your IT Operation’s Performance Maintaining an accurate IT Service Management database of Incident and Request tickets for customers provides valuable management information to all involved in an IT Organization.    Reporting on Service Level Agreements to ensure contractual obligations are being met is a key and

Enhancing Service Excellence: The Significance of Quality Assurance Measurement in IT Service Desk Quality is not an act, it’s a habit.  Quality is never an accident; it’s always the result of deliberate actions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.  Habit becomes

BLOG ARTICLE Leveraging an IT service desk that values continuous training can give companies the edge IT service desks offer enterprises several benefits, from improving operational efficiency to reducing costs. However, these benefits wouldn’t be realized without an IT service desk team that receives ongoing training. Leveraging an IT service

Higher education IT departments will need to prioritize investments that deliver ROI immediately. It’s anyone’s guess what 2021 has in store for the higher education industry—and society, for that matter. But it’s clear that uncertainty surrounding when a national return to a semblance of normalcy will persist. In fact, according