Our knowledge base is a centralized database of content created specifically to help you navigate IT issues and business challenges. Our goal is to keep you up to date with industry trends, educate you on leading best practices, and share valuable resources that you can leverage within your organization.
Enhancing Customer Engagement with Microsoft Teams Integration in Contact Centers Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,
Preparing for Microsoft Exchange Cloud Migration: 3 Essential Steps Organizations that host Microsoft Exchange on-premises are now seeing the value of migrating their services to the cloud, but they may not know where to start. Listed below are three important steps when developing the best migration strategy for you and
Moving SharePoint to the cloud gives you your information when you need it Many companies might resist moving SharePoint to the cloud for security reasons, and we all know that migrations can also be a costly and time-consuming project, but with a thoughtful plan that considers your overall business goals,
Enhancing Customer Experience (CX) through Unified Communications (UC): Six Key Strategies With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money on communications as
Mastering Malware Defense: A Comprehensive SMB Guide Viruses are not the only thing you need to worry about as every day, hackers invent new ways to wreak havoc for personal gain. From front-page attacks like ransomware to less obvious “grayware,” there are several types of malicious software programs and each
Health systems have been gradually upgrading their organizational structures to allow for more digital infrastructure and tools over the years. More recently, many healthcare providers began taking an aggressive approach to innovation to meet growing patient demands and an increasingly competitive market. They invested in electronic health record technology, adopted ERPs and began
Two security-related exercises to determine the vulnerabilities in your environment Enterprise businesses have learned the hard way that taking cybersecurity lightly – or better yet, deprioritizing it on the ever-growing list of IT projects – comes at a major cost. Cyberattacks have increased in volume and complexity. Today’s hackers use
Elevating Efficiency with UCaaS: 5 Power-Packed Strategies Say goodbye to using multiple calling, messaging, meeting, video and other business applications. As technology continues to evolve rapidly, unifying your communication and collaboration tools is a critical way to improve efficiency, reduce costs and enhance productivity. The idea of Unified Communications (UC)
Elevating Network Security: The Power of Outsourcing Network Risk Assessments As more companies seek “remote-first” workplaces for the long haul, IT teams are under pressure to ensure current network measures are enough to handle this long-term shift to distributed work environments. One way to check for resiliency within systems is
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