NVX CONTACT CENTER
Rethink the Contact Center Experience
Deliver seamless customer engagement across multiple channels with nVX—our scalable, cloud-native contact center platform built for the modern workforce.
Why Organizations Need a Modern Contact Center
Legacy contact center platforms struggle to keep up with today’s customer expectations, remote workforces, and the demands of digital transformation. Netrix nVX is built to solve those challenges—delivering a cloud-native, omnichannel solution that enhances agent productivity, boosts customer satisfaction, and provides deep operational insight.
We integrate with leading platforms including Microsoft Teams, Dynamics, Salesforce, and other business-critical systems to ensure a frictionless experience from front-line support to back-office resolution.
- Omnichannel support across voice, chat, email, and SMS
- Faster response times with AI-driven workflows and virtual agents
- Actionable analytics for performance optimization
- Cloud-native agility and scale
- Effortless integration with Microsoft and third-party ecosystems
What's Included in the
nVX Contact Center
Omnichannel Engagement
Connect with customers across voice, chat, email, SMS, and social in one unified platform.
AI-Enhanced Routing & Virtual Agents
Leverage intelligent automation for call deflection, routing, and customer self-service.
Real-Time & Historical Analytics
Gain deep insight into agent performance, call volume, customer sentiment, and more.
Microsoft Teams Integration
Natively integrated with Teams for unified communication and collaboration.
Cloud Scalability & Security
Hosted in the cloud for rapid deployment, high availability, and secure operations.
Custom Workflows & CRM Integration
Tailored to your processes with connectors for Dynamics, Salesforce, ServiceNow, and more.
ON-DEMAND WEBINAR
Built for the Cloud.
Designed for People.
Powered by AI.
Netrix nVX is more than a product — it’s a fully managed solution delivered by a team of collaboration and customer experience experts. We tailor your contact center to align with your business goals, user needs, and technical landscape.
Whether you’re modernizing a legacy platform or deploying your first cloud contact center, we help you avoid the pitfalls and realize value faster. nVX is designed with security, flexibility, and long-term scalability in mind—empowering your agents and delighting your customers.
REAL-WORLD IMPACT
How nVX Transforms Contact Centers Across Industries
Healthcare and Hospitals Streamline patient communications—from scheduling and nurse triage to billing and prescription refills. Integrated with EHR systems and built for HIPAA compliance, nVX connects patients to the right resource quickly, reduces wait times, and improves care coordination.
Outcome:
Faster response times, better patient experiences, and improved operational efficiency—all while maintaining HIPAA compliance.
Manufacturing Enhance customer and dealer support—from order tracking and technical assistance to warranty claims and service scheduling. Integrated with CRM and ERP systems, nVX routes inquiries to the right team and reduces delays.
Outcome:
Faster support resolution, improved partner satisfaction, and more efficient operations across the supply chain.
Business and Financial Services Financial institutions gain secure, real-time communication for everything from account management and loan servicing to fraud response and client onboarding. With seamless integration into CRM and core systems, it delivers consistent experiences across voice, chat, and email—while meeting strict regulatory requirements.
Outcome:
Greater client satisfaction, streamlined operations, and faster, more compliant service delivery.
Retail & More Enhance customer service across the shopping journey—from product inquiries and order tracking to returns and loyalty support. nVX integrates with eCommerce platforms and CRM tools to provide personalized, real-time assistance via voice, chat, and SMS.
Outcome:
Higher customer satisfaction, reduced service wait times, and stronger brand loyalty through consistent, omnichannel support.
One Platform. Total Communication.
nVX isn’t just a contact center—it’s a fully integrated communications platform that combines enterprise-grade PBX capabilities with advanced contact center functionality.
That means you get a single solution for both internal and external communications, streamlining management, reducing complexity, and improving the end-user experience.
From everyday voice calling and voicemail to intelligent routing, call recording, and analytics, nVX gives you everything you need to support both your teams and your customers—without the need for multiple platforms or disjointed tools.
Whether you’re replacing a legacy phone system, enhancing Microsoft Teams voice, or building a future-proof customer engagement strategy, nVX delivers the flexibility and performance required in a hybrid world.
- Cloud PBX and contact center in one platform
- Centralized management and simplified billing
- Direct routing and Microsoft Teams voice integration
- Unified call controls, routing, and reporting
- Scalable architecture to support users across roles and locations