by Netrix | Jan 10, 2023 | Collaboration
The Value of a Partner Who Can Respond 24/7 If There’s a Crisis Between holiday parties, family celebrations and last-minute trips to pick up presents at the mall, the last days of the year are also some of the liveliest. For most people, it’s a time to take off from...
by Samir Patel, Experienced SaaS and Operations Leader | Feb 10, 2022 | Collaboration
The workplace has changed tremendously during the past two years. The job expectations of the millions of people sent home to work have permanently shifted. Some people have taken early retirement or quit in a trend being called the Great Resignation. Others no longer...
by Netrix | Jan 28, 2022 | Collaboration
RPA or robotic process automation is the combination of visual programming language (drag and drop), macro recording features, screen scraping, and object character recognition. These tools allow a super-user or application level developer to automate complicated...
by Netrix | Jan 28, 2022 | Collaboration
Is Your Business Process Right for RPA? One of the most interesting technology solutions to arrive on the business application stage over the last few years is robotic process automation or RPA. RPA takes a bunch of other solutions that each had their place in a...
by Netrix | Sep 15, 2021 | Collaboration
Contact centers provide more than customer support and due to the variety of channels that today’s customer uses, many organizations have realized two additional realities: Every member of the organization has the means to be involved in direct customer engagement,...
by Netrix | Jul 15, 2021 | Collaboration, Unified Communications
With the competitive nature of today’s market, businesses need to truly delight their customers. Companies stuck within the conventional approach toward communication can’t seem to do that. The new Unified Communications (UC)-focused approach considers spending money...
