artcategories: TetraVX

To view Account Settings, first select the Settings tab on the left navigation.  You will see four options. Select, Account Settings. This is where users can update your password, change your voicemail pin, and update your profile image. Update Profile Photo To upload or change the user Profile Photo, click on the

To choose the same device for both microphone and speaker use: Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up. Step 2: Click on the Microphone icon. Step 3: Select the devices from the options listed.  (This is pulled from windows) To

To view Audio Device Settings, first select the Settings tab on the left navigation.  You will see four options. Select, Audio Device Settings. This is where users can change the devices used for the nVX webphone. Selecting Your Device Microphone: In the dropdown, choose the microphone you’d like to use from the list

To view Call Routing Settings, first select the Settings tab on the left navigation.  You will see four options. Select, Call Routing. This is where users can manage their call forwarding options. Do Not Disturb Do Not Disturb allows you to send all calls immediately to voicemail. To toggle Do Not Disturb

To view Ringtone Settings, first select the Settings tab on the left navigation.  You will see four options. Select, Ringtones. This is where users can manage their ringtone and ring volume. Be sure to click the Save button at the bottom of the page after making any updates Ringtone: In the dropdown, select

To logout of the nVX User Portal, click the logout icon at the bottom left of the navigation panel. Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be sent directly to voicemail if

Accessing Voicemail from the User Portal Navigate to the Calls Icon on the left. Click on the Voicemail tab next to Contacts Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails

Enabling pop-up notifications in Windows 10 allows nVX to push notifications to the desktop when receiving inbound calls or SMS messages. Step 1 Go to the Notifications icon on the bottom right of Windows and open it. Step 2 Verify the Focus Assist is disabled. If Focus Assist is enabled, click on

nVX Meetings allow users to use all features of TetraVX conferencing solution. Step 1 To navigate to the nVX Meetings tool, select the calendar icon from the left navigation panel. Once selected, the user will be redirected to nVX Meeting page. Here, users can perform the following meeting actions: Schedule

Scheduling a Meeting allows users to invite participants to a future video or audio conference bridge. Step 1 Navigate to the Meetings page of nVX by selecting the calendar icon from the left navigation panel. Step 2 Select the ‘Schedule a Meeting’ button from the nVX Meetings page. Step 3